For 78% of working travelers and 60% of leisure travelers, the “little things” – for example, a property’s scent, its artwork or the restaurant’s music – “always” or “often” impact whether they would consider returning to a property.
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Une étude confirme le souhait des visiteurs d'en apprendre plus sur la localité d'accueil et d'avoir un contact direct avec le personnel d'accueil dans l'hébergement choisi.