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Scoop.it!
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Straying From Reservations 
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Scoop.it!
What happens when the all-important physical experience is halted? Retail, just like hospitality, has been one of the sectors most heavily hit by the Covid-19 crisis, with imposed closures at various times in most countries.
Tourobs's insight:
L'expérience purement transactionnelle ne suffira pas. Pour faire revenir la clientèle dans les établissements hôteliers, il faudra miser sur les expériences sensorielles.
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La spontanéité (walk-in) fait son retour dans la restauration: la tendance est à plus de flexibilité.