Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status | PhocusWire | (Macro)Tendances Tourisme & Travel | Scoop.it
From www.phocuswire.com - May 3, 2019 4:31 AM
According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key trends shaping what the booking process, loyalty and service will look like in the future.